Metso ups mining support with new Service & Training Centre in Mesa, Arizona

Metso has inaugurated its expanded Service Centre and new Training Centre in Mesa, Arizona, strengthening customer support for customer’s mining operations in the US Southwest. The site uniquely combines advanced OEM‑level service capabilities with a purpose‑built training environment in one location, reinforcing Metso’s proximity to customers operating in this critical mining region. 

As the only company in the area offering this integrated service and training environment, Metso enables customers to improve performance through faster response times and structured, practical training. Together, these capabilities allow Metso to support customers not only when repair needs occur, but also proactively by strengthening skills, safety, and labour capabilities.

The Mesa site represents EUR 17 million investment and encompasses over 20,000 square feet (approximately 1,900 square metres) of dedicated service and training space.

The expanded service centre, which has increased its square footage by 60%, delivers comprehensive lifecycle support for Metso equipment. The sales office, service centre and training facility employ more than 100 people serving a wide customer base with new project and aftermarket services.

Services range from inspection and diagnostics to complete component rebuilds and assemblies. Heavy-duty infrastructure and experienced technicians allow the facility to safely service large mining components while supporting reliable equipment performance across customer operations.

“Here in the Southwest US, a true hub for copper and gold, reliable operations and local service capabilities are more critical than ever. By strengthening service capabilities close to customer operations, Metso enables faster response, easier access to OEM expertise, and deeper understanding of customers’ day‑to‑day challenges,” says Martin Karlsson, Vice President Sales and Service USA, Metso.

Mesa becomes the company’s first fully equipped global Training Centre operating alongside a high‑capability service centre. The purpose‑built facility combines classroom learning, digital tools and simulators, and hands‑on training with real equipment and components. By integrating training with advanced service capabilities in one location, Metso helps customers improve safety, reliability, and operational performance – strengthening skills alongside service support.

Nichole Pritchard, Director, Commercial & Sales Enablement in Metso Academy says: “The Mesa Training Centre gives our customers access to hands‑on, competency‑based learning in a real service environment. By combining classroom instruction, digital tools, and practical training with equipment and components, we help teams operate and maintain assets more safely, efficiently, and reliably.”

The new Mesa Service and Training Centre continues Metso’s long-term service and technology investments in the North and South America, reinforcing its commitment supporting customers close to their operations in this strategically important region. Recent investments include the opening of a technology hub in Pittsburgh, Pennsylvania supporting bulk material handling customers, and a Dewatering Development Hub in Irapuato, Mexico, enhancing capabilities for critical spare parts. In addition, a new service centre in Prince George, British Columbia, Canada will be inaugurated shortly, further expanding support for customers amid rising copper and gold demand.